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Chapter 1: Overview
Features
The Tenor AX’s specific features are explained below.
Unique Design
Tenor AX packs powerful VoIP features into one compact unit. The Tenor can be installed without
upgrades to the existing voice or data network. You can install the unit anywhere, without affecting
the network infrastructure you already have in place. As with all Tenor architecture, the Tenor AX
provides the power of VoIP in a easy-to-use product that takes just minutes to get up and running.
State-of-the-Art GUI Configuration and Network Management
The Tenor AX is managed by a two unique systems: Tenor Configuration Manager and Tenor Moni-
tor. Through the Tenor Configuration Manager, you can configure all options, such as dial plans,
call routing numbers, etc. via a simple Graphical User Interface (GUI). An easy-to-use installation
process enables you to an install the manager and start configuring within minutes. Through the
Tenor Monitor, you can monitor the health of the system, including alarms, call detail records, etc.
Both the Tenor Configuration Manager and Tenor Monitor provide comprehensive on-line help sys-
tems that are available at your fingertips.
In addition, you can configure the unit via Command Line Interface (CLI). Through this simple tel-
net session, you can access all configuration options, including an online help system, built into the
CLI, which provides help for all features and functions. Just type help at any prompt, and data about
that field will be displayed.
Easy Connect to Console
Plugging a serial cable between the unit’s RS-232 port and your PC’s console port, will allow local
unit management. Through the console connection, you are able to assign an IP address. In addition,
through the RS-232 port, you are able to configure the unit via Command Line Interface (CLI).
Powerful System Monitoring
There are many different ways to monitor the health of the unit, including LEDs and alarms. LEDs
appear on the front of the unit. The LEDs light up according to operations and alarms the system is
experiencing.
For more advanced monitoring, you can use the Tenor Monitor and the Command Line Interface
(CLI) to view a list of active system alarms, as well as view an alarm history. Each alarm indicates
the unit’s operational status.
- Tenor AX 1
- VoIP MultiPath/Gateway 1
- Switch 1
- Table of Contents 2
- About this Guide 6
- What’s included? 7
- Typographical Conventions 8
- Finding Help/More Information 9
- Chapter 1: Overview 10
- What is the Tenor AX? 11
- Features 13
- Capabilities 14
- ™ Technology 14
- 1-6 P/N 480-0062-00-10 15
- P/N 480-0062-00-10 1-7 16
- Tenor AX Call Paths 17
- P/N 480-0062-00-10 1-12 21
- P/N 480-0062-00-10 1-13 22
- P/N 480-0062-00-10 1-14 23
- P/N 480-0062-00-10 1-15 24
- P/N 480-0062-00-10 2-1 25
- Hardware Description 26
- Cables 30
- P/N 480-0062-00-10 2-7 31
- 2-8 P/N 480-0062-00-10 32
- Side View 33
- Top View 33
- Specifications 35
- Troubleshooting 36
- Installation 37
- Telephone 42
- Punchdown block 43
- Connect to Ethernet LAN 44
- Connect to PC Console 45
- Power up the System 46
- Assign IP address 47
- Change IP Address 48
- P/N 480-0062-00-10 3-15 50
- to -5 hours 52
- P/N 480-0062-00-10 3-18 53
- When you 53
- Common Symptoms/Problems 54
- Detail Records 56
- What is a CDR? 57
- P/N 480-0062-00-10 4-3 58
- Tenor AX 58
- 4-4 P/N 480-0062-00-10 59
- P/N 480-0062-00-10 4-5 60
- 4-6 P/N 480-0062-00-10 61
- CDR Output 62
- 4-8 P/N 480-0062-00-10 63
- Cause Code Definitions 63
- P/N 480-0062-00-10 4-9 64
- P/N 480-0062-00-10 4-10 65
- P/N 480-0062-00-10 4-11 66
- P/N 480-0062-00-10 4-12 67
- P/N 480-0062-00-10 4-13 68
- P/N 480-0062-00-10 4-14 69
- Maintenance 70
- Monitor LEDs 71
- Monitor Alarms 71
- Field Definition Valid Entry 72
- Severity 74
- Alarm Description 74
- Definition 74
- 5-7 P/N 480-0062-00-10 76
- Verify Unit Provisioning 77
- Maintenance Procedures 78
- 5-10 P/N 480-0062-00-10 79
- If you need Additional Help 80
- 6-2 P/N 480-0062-00-10 82
- Install SNMP 83
- P/N 480-0062-00-10 6-4 84
- HPOV command: 85
- 6-6 P/N 480-0062-00-10 86
- 6-7 P/N 480-0062-00-10 87
- Working with SNMP 88
- 6-9 P/N 480-0062-00-10 89
- 6-10 P/N 480-0062-00-10 90
- 6-11 P/N 480-0062-00-10 91
- P/N 480-0062-00-10 6-12 92
- IVR Prompt Server 93
- Primary & Secondary 93
- Configure IVR - Quick Start 95
- P/N 480-0062-00-10 6-16 96
- Configure IVR Voice Prompts 97
- P/N 480-0062-00-10 6-21 101
- P/N 480-0062-00-10 6-22 102
- P/N 480-0062-00-10 6-23 103
- P/N 480-0062-00-10 6-24 104
- P/N 480-0062-00-10 6-25 105
- P/N 480-0062-00-10 6-26 106
- P/N 480-0062-00-10 6-27 107
- P/N 480-0062-00-10 6-28 108
- P/N 480-0062-00-10 6-29 109
- P/N 480-0062-00-10 6-30 110
- P/N 480-0062-00-10 6-31 111
- P/N 480-0062-00-10 6-32 112
- P/N 480-0062-00-10 6-35 115
- GLOSSARY 119
- 480-0062-00-10 Index-1 121
- 480-0062-00-10 Index-2 122
- 480-0062-00-10 Index-3 123
- Warranty/Approvals 124
- QUINTUM TECHNOLOGIES, INC 124
- LIMITED WARRANTY AGREEMENT 124
- Quintum Limited Warranty 124
- Quintum RMA Procedure 125
- Documentation Notice 126
- FCC WARNINGS 127
- Canadian Notice 129
- Agency Approvals 130
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